Shipping and fulfillment times depend on the product and availability.

In-stock products are generally processed within 1–2 business days, with delivery times varying by destination and carrier. Pre-order products follow the estimated fulfillment timeline displayed on their individual product pages.

No. CraftC Performance is not an Alibaba dropshipper or a generic parts reseller.

We develop and sell products under the CraftC Performance brand. Our process includes researching each vehicle platform, developing product concepts, working through prototypes, testing fitment and electrical compatibility, and refining products before production.

Some manufacturing is handled by specialized production partners, but the products, specifications, development direction, testing, branding, and customer support are managed by CraftC Performance.

We also stock and fulfill our products rather than simply forwarding customer orders to random marketplace suppliers.

Our goal is to build vehicle-specific products we can stand behind—not just add our logo to something and resell it.

Yes, we provide basic installation guidance and support. If you experience any issue during installation, please contact us with photos or videos so we can better assist you.

All of our products are designed to be plug-and-play for supported vehicle models.

We aim to respond as quickly as possible during normal business days. Usually within one hour. More technical troubleshooting cases may take additional time if they need to be reviewed by our product or engineering team.

Yes, we do our best to ensure product images accurately represent the item you will receive wihout editing its natural state.

All of our products are stocked and fulfilled from our U.S. inventory. Pre-order items will clearly display their estimated fulfillment timeline on the product page.

Contact us immediately if you need to change your shipping address. We can usually update it before the order has been processed or shipped. Once a package has been handed to the carrier, address changes may no longer be possible.

Many vehicles monitor the electrical load of the turn-signal circuit.

LED lighting typically uses less power than traditional bulbs, which can sometimes cause the vehicle to believe a bulb has failed. When this happens, the vehicle may cause the turn signal to flash rapidly.

This is known as hyperflash.

Our development process includes testing electrical compatibility and adding the appropriate components where needed to help prevent this behavior. 

However, some vehicle configurations, aftermarket lighting combinations, or optional lighting settings may require additional troubleshooting. If you experience rapid turn-signal flashing or unexpected lighting behavior, contact our support team with your vehicle information and installation details.

Absolutely. Community feedback plays an important role in deciding which vehicle platforms and products we develop next. Send us your vehicle information and what you would like to see us make.

Replacement harnesses, modules, connectors, or other components may be available depending on the product. Contact us with your order number and details about the part you need.

Contact us as soon as possible. If the order has not shipped, we may be able to update it. If it has already shipped, the order may need to follow our standard return or exchange process.

Product description page will show the fiment charts/models. But you can also send us your vehicle year, make, model, and trim. If needed, we may also ask for photos of your current lights or connectors so we can help confirm compatibility.

Our products are developed around specific vehicle platforms with a focus on fitment, function, and OEM+ design in house. Depending on the product, manufacturing may be handled by specialized production partners.

Lighting laws vary by state, country, and jurisdiction.

Certain RGB colors, animations, flashing patterns, or other lighting functions may not be legal for use on public roads.

Customers are responsible for following their local vehicle-lighting regulations.

We recommend using RGB or show-mode functions only in permitted environments and using compliant lighting colors during normal street driving.

Can I change or disable the startup animation?

For products with preset startup animations, the sequence is programmed into the lighting system and may not be adjustable or removable.

If a product allows customization, we will clearly mention that feature on the product page.

Yes, pre-orders can generally be canceled before shipment.

However, cancellations may be subject to our 4.9% cancellation fee, as stated in our cancellation policy, to help cover non-refundable payment processing and transaction costs.

If you would like to cancel an order, please contact us as soon as possible before the item ships.

Our support does not end when your warranty expires.

As long as you own the product, our team can continue helping with installation questions, troubleshooting, replacement components when available, and general product support.

Messed something up? We’ve got you.

Our 2-year manufacturer warranty covers eligible manufacturing defects that occur during normal use.

This may include issues involving the lighting assembly, internal electronics, LEDs, or included components when the product has been installed and used correctly.

The warranty generally does not cover damage caused by accidents, misuse, improper installation, unauthorized modification, external damage, or normal wear.

If you believe you have a warranty issue, contact us with your order number, vehicle information, photos, and a video of the problem so our team can review it.

You can reach us through our website contact form, email, or social media. Please include your order number, vehicle information, and photos or videos when contacting us about a product or installation issue.

Yes. Our products include a limited 2-year warranty against manufacturing defects, along with lifetime customer support to help with product questions, fitment, and installation guidance.

To place an order, simply browse our products collection, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping details, and complete the payment.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through PayPal and Shop Pay.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website

Our return policy allows you to return items within 30 days of delivery. Please review our detailed return policy for more information on the process and eligibility.

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please reach out to us at info@craftcperformance.com for shipping quote and eligibility.

We apologize for any inconvenience. Please contact our customer support team immediately with photos of the damaged item, and we will assist you in resolving the issue.

In most cases, yes.

However, both headlights and taillights can affect the electrical load of the vehicle’s lighting system. Because of this, certain combinations of aftermarket products may behave differently than when each product is installed individually.

If you are running CraftC headlights with CraftC taillights, you are 100% good to go.  If  combining our products with another brand, please contact us if you experience any unusual turn-signal or lighting behavior. But in most cases, it's very safe to do so.

We’ll help you troubleshoot the complete system.

Yes. We occasionally work with automotive creators, photographers, clubs, and community members. If you're interested in working with CraftC Performance, contact us with your social media information, vehicle, and content examples.