Frequently Asked Questions
How can I contact CraftC Performance?
You can reach us through our website contact form, email, or social media. Please include your order number, vehicle information, and photos or videos when contacting us about a product or installation issue.
Do you offer installation support?
Yes, we provide basic installation guidance and support. If you experience any issue during installation, please contact us with photos or videos so we can better assist you.
How long does shipping take?
All of our current products are in stock and ready to ship. Orders typically ship within a few business days, and most customers receive their package within 3–5 business days after shipment, depending on the destination and carrier. Pre-order may take longer depending on production and availability. Estimated shipping times will be listed on the product page when applicable.
Do your headlights and taillights come with a warranty?
Yes. Our products include a limited 2-year warranty against manufacturing defects, along with lifetime customer support to help with product questions, fitment, and installation guidance.
Are your products plug-and-play?
All of our products are designed to be plug-and-play for supported vehicle models.
How do I place an order?
To place an order, simply browse our products collection, select the items you love, and add them to your cart. Follow the checkout process, provide your shipping details, and complete the payment.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment through PayPal and Shop Pay.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website
What is your return policy?
Our return policy allows you to return items within 30 days of delivery. Please review our detailed return policy for more information on the process and eligibility.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please reach out to us at info@craftcperformance.com for shipping quote and eligibility.
Are your products eco-friendly?
We are committed to sustainability. Many of our products are crafted using environmentally friendly materials. Look for eco-friendly labels or check the product description for more details.
What if I receive a damaged item?
We apologize for any inconvenience. Please contact our customer support team immediately with photos of the damaged item, and we will assist you in resolving the issue.